Within the validity period and upon presentation of the bus ticket, tickets with a marked date and time may be rescheduled, up to 4 (four) hours before boarding time, for use on the same line;

Up to 4 (four) hours before boarding, the passenger will be entitled to a refund of the amount paid for the ticket, through the request made to the company.

The State government, through the Acre Public Services Regulatory Agency (Ageac), offers the service of issuing free licenses for intercity transportation offered by companies operating in all Acre cities.

CHECKED BAGGAGE

There are items whose transportation is prohibited, both as hand luggage and as checked items in the vehicle's luggage compartment, due to specific legislation. These items represent potential risks to the safety of the vehicle, occupants and third parties. Some examples of these items are:

In cases of loss or damage to your checked baggage, it is important to know how to resolve this issue efficiently. Follow the guidelines below to report what happened and begin the resolution process:

We know that on some occasions it is necessary to take more luggage than the established limit. In these cases, it is important to be aware that an additional fee may be charged, which varies according to the type of trip. Below are guidelines on excess baggage:

DOCUMENTATION FOR BOARDING

General rules

DOCUMENTS